Refund, Return and Shipping Policies

Shipping Policy

At The Koastal Kitchen Shop, we are committed to delivering your orders quickly and securely. Please review our shipping policy below.

Processing & Shipping Times

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• Delivery times vary based on shipping method and location.

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Methods

• We offer standard and expedited shipping options at checkout.

• Shipping costs are calculated based on order weight, size, and destination.

• Free shipping may be available on orders over a certain amount—check our website for current promotions.

Local Pickup

• Free in-store pickup is available at our Gualala, CA location.

• You will receive an email notification when your order is ready for pickup.

Shipping Restrictions

• We currently ship within the United States only.

• Perishable items, such as certain gourmet foods, may have shipping limitations.

Lost or Delayed Shipments

• If your order is delayed or lost, please contact us as soon as possible.

• We are not responsible for delays caused by carriers, weather, or other unforeseen circumstances.

Damaged Items

• If your order arrives damaged, please contact us within 7 dayswith photos of the damage.

• We will work with you to replace or refund the damaged item.

Contact Us

For any shipping-related inquiries, please reach out to:

📧 koastalkitchen@mcn.org
📞 707.884.1988
📍 Visit us in-store at: The Koastal Kitchen Shop, 39114 Ocean Dr 2nd Floor, Gualala, CA

 

Thank you for shopping with The Koastal Kitchen Shop!